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Your personal information.

This document explains how and why Sussex Audiology Centre use your data, and your rights under the law.

Who are Sussex Audiology Centre?

Sussex Audiology Centre is a private hearing company specialising in hearing loss and vestibular/balance problems and Medico-legal cases.
We work under contract with legal representatives that you may have instructed to pursue a claim which gives us lawful basis to process your data. We also work alongside GP’s and Ear Nose and Throat Consultants, carrying out diagnostic tests and providing tests results to those who require them. In doing so, we act as Data Processors and they act as Data Controllers and in some instances as joint Data Controllers with us, as defined within the General Data Protection Regulations (GDPR). Where appropriate we will seek your specific written consent to share your data with investigation or treatment providers.

Why do we need your information?

In order to undertake testing and obtain test results for you, or to provide any other service, we require information about you which will include your medical history.
What information will we need and who will we get it from?
We will need your personal details and any private health insurance details (if appropriate). We require a referral letter with the aforementioned details from a GP or Consultant if you are being referred by them to us. If being referred for Medico-legal reasons, we will also require your legal representative name and claim details.
Alternatively if you are self referring we will obtain the aforementioned details from yourself. We may require previous medical notes and if so we will seek your consent before obtaining these. If you are referred to us for medico-legal reasons your information will be obtained and shared with your legal representative.

“We also offer home visits for patients that are unable to come to us. A range of home visit services are available, call us to find out more or click HERE

Give us a call on 0330 3203 413

How do we store and use your information?

Most of our documents are stored electronically on a password protected computer. If we were to have hard copies of any notes these are securely placed in a locked premises. No longer required paper records are confidentially destroyed by way of shredding once scanned on to our
computer system. Documents are mainly sent by secure email or by first class Royal Mail post.
We may use a variety of methods to contact you, including telephone, email, letter and text message.

Who has access to your data?

Access is restricted to staff of Sussex Audiology Centre and your referring consultant/GP your legal representative if Medico-legal and if necessary, the provider of any investigations or treatments that you may require. Your data is not stored or transferred outside of the UK.

How long do we hold data?

Data is held indefinitely on our computer system unless requested to delete from our computer system. Case card notes are no longer being used by Sussex Audiology but we do have some still in store which will be destroyed after 10 years.
We need to retain some financial data for 7 years after full and final settlement of our fees.

Your rights

You have the right to correct any data we hold, to ask us for a copy of your data and to delete your data. You can also withdraw your consent to us using your data at any time. However, without your data we may not be able to undertake any of your services as requested.

If you have any queries about our handling of your data you can contact our Data Protection Officer at or at the address below or you can raise a complaint with the Information Commissioner’s Office by telephoning them on 0303 123 1113 or contacting them at
Sussex Audiology Centre The Hove Clinic, 40 Wilbury Road, Hove BN3 3JP

“We know that a positive experience is about so much more than just choosing the right hearing aid, and we’re so proud of our friendly, warm service and fair, transparent prices.”
Ben Tranter – Manager


Hearing Aids & Services

“We look forward to meeting you at one of our local branches in Hove, Haywards Heath, Goring-by-Sea and Lewes or on a home visit if that better suits your needs (for hearing aid assessment, microsuction ear wax removal, and video otoscopy).”

Give us a call on 0330 3203 413

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“Lovely and friendly. Helped me amazingly remove my wax buildup comfortably. And offered to clean my other ear free of charge as it was only ever so slightly blocked. Highly recommend visiting here for your ear troubles.”

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