Dear Ben, I would just like to say thank you for all the care and support you have given me with the supply and fitting of my hearing aids. I have to confess to having some misgivings about going down the hearing aid route, it just made me feel old, but your kind and professional manner put me at ease and enabled me to accept the value of having hearing aids installed, and since then the quality of my life has improved. It is also reassuring to know that you are always available to provide constant after care and support if I need so that my hearing aids are always at peak performance.
Sussex Audiology combine professional excellence with most kind and thoughtful patient care. As a sufferer from extreme deafness, I cannot speak or value too highly, the way in which they help in all aspects of my disability, including expertise, efficiency and general helpfulness.
Further to my ‘emergency appointment’ yesterday, may I take this opportunity to express sincere appreciation for the personal attention and care that you and your staff have always shown me since registering with you some years back now. Yesterday was a case in point; arrangements were made to see you at short notice, and I found that you had also taken the precaution of booking an appointment at Goring Hall ‘in case it was needed’; that – is going the extra mile, thank you! Nothing is too much trouble, whatever the situation is, and the expertise carried out inspires confidence...