Patient aftercare

If your hearing aid isn't working here are some things to check:

• Check for a blockage of wax either in the dome or in the wax guard
• Make sure they are charged (if rechargeable)
• Change batteries (if non-rechargeable)
• Turn up the volume and listen for beeps
• Change hearing aid programs to check you haven't accidentally gone into loop (if applicable)
• If none of these work then there may be a fault within the hearing aids, please call us to make an appointment

If your hearing aids are not loud enough:

• Check you haven't accidentally gone into any hearing aid programs (if you have any)
• Check for wax in the domes or wax guards
• Have you had your ears checked for wax?
• When was your last test? Your hearing may have changed, contact us to schedule a hearing assessment

My hearing aids are whistling:

• Have ears checked for a blockage of wax
• Change your domes
• Check hearing aids are inserted correctly

My hearing aids are tinny:

• If your hearing aids are new this can be normal during the initial acclimatisation period of 2 weeks
• Check volume hasn't been accidentally raised

Time to time, your hearing and hearing instruments might need a check up, if you are struggling with any of the listed concerns, our clinicians are here to help. Please call us to arrange an appointment where we can:

• Examine your ears
• Perform a new hearing test
• Replace the hearing aid receivers
• Change the domes
• Check your hearing aids are working normally
• Increase the volume on you hearing aids and/or clarity of speech
• Run a test to ensure feedback is at a minimum

Should you have any of the below issues our staff will arrange for your hearing aid to be sent to the manufacturer for review:

• If your hearing aid itself is faulty
• If your hearing aid is only intermittently giving sound
• If it's cracked or broken
• If the Bluetooth has malfunctioned

Please call us and we will happily arrange for your hearing aid to be returned for inspection and/or repair. Please be aware there may be a cost to you.